Shipping Policy
Overview of Shipping Operations
ChicCarry prioritizes timely and reliable delivery of all orders while maintaining transparency about shipping timelines and procedures. This policy explains how orders are processed, packaged, and delivered, and provides clarity on customer responsibilities and expected timelines.
Order Processing
All orders are verified and processed during business hours, Monday through Friday, 9:00 AM – 5:00 PM (GMT-05:00). Order processing typically takes 1 to 3 business days from the time payment is confirmed. Orders received outside business hours are processed on the next business day. Processing includes payment verification, order confirmation, and preparation for shipment. Any discrepancies or issues identified during processing will be communicated promptly to the customer.
Packaging and Handling
Products are carefully packaged to minimize the risk of damage during transit. Packaging materials are selected to protect the item while reflecting ChicCarry’s commitment to quality and sustainability. Items are labeled accurately to ensure correct handling by carriers and secure delivery to the designated address.
Shipping Methods and Free Shipping
ChicCarry offers free shipping on all orders within the United States. Shipments are delivered using reputable carriers to ensure reliability. Shipping times are clearly stated during checkout. Delivery typically takes 5 to 7 business days after the order has been processed. Customers are informed of estimated delivery timelines before finalizing their order.
Tracking Orders
Once an order has been dispatched, ChicCarry provides tracking information so customers can monitor the shipment’s progress. Tracking updates depend on the carrier and may not reflect real-time location at all stages of transit. Customers are advised to check tracking information periodically for the most current status.
Shipping Restrictions
ChicCarry ships exclusively within the United States. Customers are responsible for providing accurate and complete shipping information. Delays or failures caused by incorrect or incomplete addresses are not the responsibility of ChicCarry.
Lost or Damaged Shipments
In the rare event that a shipment is lost or arrives damaged, ChicCarry will assist in initiating a resolution with the carrier. Customers should report any issues promptly to support@chiccarry, providing order details and photographic evidence if applicable. ChicCarry evaluates each situation individually and works toward a fair solution while adhering to carrier policies.
Delivery Responsibilities
Customers are responsible for receiving shipments at the provided address. In the event of missed deliveries or failed attempts, the carrier may hold the package at a local facility for pickup. ChicCarry is not responsible for packages left unattended or delivered to an incorrect address due to inaccurate information provided by the customer.
Policy Updates
ChicCarry may update shipping methods, carriers, and procedures periodically to improve service quality or comply with regulations. Customers are encouraged to review the most current shipping policy before placing an order. Continued use of the website constitutes acknowledgment and acceptance of the updated policy.
Business Details
Business Name: ChicCarry
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@chiccarry.shop
Business Address: 311 Greenwood Dr, Hitchcock, Texas 77563, United States