Refund Policy

Overview

ChicCarry is committed to providing a clear, fair, and transparent refund process. This policy explains when and how refunds are processed, what customers can expect in terms of timelines, and their responsibilities during the refund process. The goal is to ensure customer confidence while maintaining operational clarity.

Eligibility for Refunds

A refund may be requested for products that meet the following conditions:

• The product has been returned and accepted under the Return Policy
• The item is unused, in original condition, and with all original packaging intact
• Refund requests are submitted within 14 days of return authorization

Items that are damaged due to misuse, accidental alteration, or improper handling by the customer are not eligible for a refund.

Refund Method

Approved refunds are issued to the original payment method used for purchase. For customers who paid via PayPal, refunds will be credited directly to their PayPal account. Refund processing times may vary slightly depending on the payment provider but typically occur within 5–7 business days after the returned item has been received and inspected.

Processing Refunds

Once ChicCarry receives the returned item and verifies its condition:

1. A confirmation email is sent to the customer
2. The refund is initiated to the original payment method
3. Customers can track the refund status through their PayPal account or bank statement, depending on the payment method

ChicCarry ensures transparency during the process and communicates promptly about any delays or discrepancies.

Partial or Denied Refunds

Refunds may be partial or denied in cases where:

• Items are returned damaged, altered, or not in original condition
• Return instructions were not followed as specified
• Products are non-refundable as per the product description

Customers will be informed via email with reasons if a refund is partial or denied.

Timeframe

• Refund request submission: within 14 days of return authorization
• Refund processing: typically 5–7 business days after receipt and inspection of returned items

Customer Responsibilities

Customers requesting a refund must:

• Follow return procedures precisely
• Ensure items are returned in original condition and packaging
• Provide accurate order and return details

Failure to comply with these responsibilities may delay or prevent the refund.

Policy Updates

ChicCarry may update this Refund Policy periodically to reflect operational changes or legal requirements. Customers are encouraged to review the latest version before initiating a refund. Continued use of the website indicates acceptance of this policy.

Business Details

Business Name: ChicCarry
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@chiccarry.shop
Business Address: 311 Greenwood Dr, Hitchcock, Texas 77563, United States