Return Policy

Overview

ChicCarry is committed to ensuring customer satisfaction by offering a clear and straightforward return process. This policy explains the conditions under which items may be returned, the procedure for initiating a return, and customer responsibilities. Transparency and fairness are our priority.

Eligibility for Returns

A product is eligible for return if it meets all of the following conditions:

• The item is unused and in its original condition
• All original packaging, tags, and documentation are intact
• The return request is submitted within 14 days of receiving the order

Items that are personalized, custom-made, or altered after delivery are not eligible for return. ChicCarry reserves the right to refuse any return that does not comply with these conditions.

Return Request Procedure

To initiate a return, customers must:

1. Contact support@chiccarry.shop with the order number, item name, and reason for return
2. Wait for return authorization and instructions from ChicCarry
3. Package the item securely for shipment, including all original packaging and documentation

Returns sent without prior authorization may be rejected or delayed.

Damaged or Incorrect Items

If an item arrives damaged or differs from what was ordered:

• Contact support@chiccarry.shop immediately with photos and order details
• ChicCarry will review the request and provide guidance on the next steps
• Depending on availability and situation, ChicCarry may accept the return for a replacement

Shipping the Return

Customers are responsible for returning items in a manner that ensures safe delivery back to ChicCarry. Using proper packaging is required to prevent damage during transit. Customers may choose a trackable shipping service to ensure proof of delivery. ChicCarry is not responsible for returns lost in transit if the package is not trackable.

Non-Returnable Items

Some items may be explicitly marked as non-returnable due to hygiene, safety, or customization. These restrictions will be clearly indicated on the product page. Customers should review product details prior to purchase to confirm eligibility for return.

Customer Responsibilities

Customers must:

• Submit return requests within the 14-day timeframe
• Follow instructions provided by ChicCarry for the return
• Ensure items are returned in original condition with packaging intact

Failure to comply with these requirements may result in the return being declined.

Policy Updates

ChicCarry may update this Return Policy at any time to reflect operational changes or improvements in service. Customers are encouraged to review the latest version prior to making a purchase. Continued use of the website indicates acceptance of this policy.

Business Details

Business Name: ChicCarry
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT-05:00)
Business Email: support@chiccarry.shop
Business Address: 311 Greenwood Dr, Hitchcock, Texas 77563, United States